The IT Girls Coach

By Krissy Jackson

Below is an excerpt from a paper I wrote recently on Managing Interpersonal Conflict in the Office if you would like a copy, please email my office at: info(at)talltreescoaching.com

Incivility

It is not just blatant bullying that is causing distress in today’s workplace; incivility is rife according to Pearson et al. (1990:55) who conducted a study in an effort to understand just how much performance was affected by incivility. The effects were even worse than they had suspected, “48% intentionally decreased work effort, 47% intentionally decreased time at work, 38% decreased work quality, 80% lost work time worrying about an incident, 63% lost time avoiding the offender, 66% said their performance declined, and 78% said that their commitment to the organization declined”…